Spin Casino Terms and Conditions — What you need to know before using the platform

1 General Terms & Conditions

Spin Casino (hereinafter referred to as "we", "us", or "the platform") is an international online gaming platform serving players in Bangladesh. These Terms and Conditions constitute a legally binding agreement between Spin Casino and its registered members.

These Terms and Conditions apply to use of the website, mobile application, gaming services, bonus programmes, and all other services offered. Spin Casino's Terms and Conditions are presented in clear, straightforward language so that no member is left confused.

Spin Casino reserves the right to amend these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication. It is your responsibility to visit this page regularly and stay up to date with the latest terms.

2 Account Register

To join Spin Casino, you will need to create an account. All information provided at registration must be truthful, accurate, and complete. Providing false information may result in account termination and forfeiture of any deposited funds.

The following information is required to register:

• Full legal name (as shown on your national ID)
• Date of birth (used for age verification)
• Valid email address
• Active mobile number
• Current residential address
• Preferred Currency (BDT)

Each person may only create one account. If multiple accounts are detected for the same individual, all accounts will be closed and all bonuses forfeited. As part of its KYC (Know Your Customer) process, Spin Casino may request identity verification documents at any time.

3 Eligibility & Age Requirements

You must be at least 18 years old to use Spin Casino's services. Minors are strictly prohibited from creating accounts or playing any games. If underage use is detected, the account will be closed immediately.

A Spin Casino account cannot be created in the following cases:

• If you are under 18 years of age
• From countries or regions where online gaming is prohibited by law
• Individuals who have been previously and permanently banned by Spin Casino
• During Self-Exclusion
• If you are unable to make financial decisions due to a mental disability

Spin Casino may request a copy of your national ID, passport, or driving licence at any time for age verification purposes. Under these Terms and Conditions, failure to submit the required documents may result in your account being temporarily suspended.

4 Bonuses & Promotions

Spin Casino offers a range of bonuses and promotions — including welcome bonuses, deposit match bonuses, free spins, cashback, and loyalty points. Each bonus comes with its own terms, which you must read before accepting.

General bonus rules:

• Every bonus offer has a wagering requirement (WR) — typically ranging from 20x to 40x
• Bonus funds cannot be withdrawn until wagering requirements have been met
• Bonuses will be automatically cancelled upon expiry
• No more than one bonus may be active on an account at the same time (unless otherwise specified)
• Maximum withdrawal amounts from bonuses may be capped
• Certain games may not contribute to bonus wagering

Spin Casino reserves the right to modify, suspend, or cancel any bonus offer at any time. To stay informed about new bonus offers, please check Promotions Page Visit.

5 Deposits and Withdrawals

Spin Casino supports all major payment methods available in Bangladesh, including bKash, Nagad, and Rocket. Deposits are generally credited to your account instantly. Minimum deposit amounts apply and may vary depending on the payment method used.

The following conditions apply to all withdrawals:

• Withdrawals will not be processed until KYC verification is complete
• A maximum daily withdrawal limit applies — see your account settings for details
• Your first withdrawal must be made through the same payment method used for your deposit
• Suspicious transactions may require additional verification
• Wagering requirements must be met before bonus funds can be withdrawn

Withdrawal requests are typically processed within 24–72 hours. In urgent situations or where KYC complications arise, this timeframe may be extended. Spin Casino is not liable for transaction delays caused by banks or payment providers.

6 Gaming Policy

All games on Spin Casino are powered by internationally certified Random Number Generator (RNG) technology, ensuring that the outcome of every round is entirely random and not predetermined.

Keep the following rules in mind while gaming:

• Each game has its own RTP (Return to Player) rate, which can be found in the game info section
• If a game result is voided due to a technical error, the wager will be refunded
• If your internet connection drops, game results will be saved on the server
• In Live Casino games, the dealer's decision is final
• Winnings obtained by exploiting software errors or bugs may be voided

Spin Casino has its gaming systems regularly audited by independent third-party auditors. Under these Terms and Conditions, Spin Casino's server logs shall serve as the definitive reference in the event of any game dispute.

7 Prohibited Activities

The following activities are strictly prohibited on the Spin Casino platform. Any violation will result in immediate account closure and may lead to forfeiture of all funds held in the account.

• Creating an account or playing games as a minor
• Operating an account on behalf of another person
• Creating multiple accounts to claim bonus benefits
• Using bots or automated software to play games
• Attempting to hack or manipulate the platform's systems
• Money laundering or illegal fund processing
• Cheating or colluding with other players
• Intimidating or harassing Spin Casino staff

8 Responsible Gaming

Spin Casino believes gaming should be a source of entertainment — not financial stress. That is why we place the greatest importance on responsible gaming and are committed to protecting the mental well-being of every member.

Spin Casino provides the following tools for responsible gaming:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Session Limit: Limit your continuous gaming sessions
• Loss Limit: Cap your maximum losses over a set period
• Cooling-Off Period: Take a break for anywhere between 24 hours and 30 days
• Self-Exclusion: Exclude yourself from the platform for anywhere between 6 months and permanently
• Reality Check: Reminders about the length of your gaming session at set intervals

If you are experiencing problem gambling, please contact our Support team right away. For more information, visit our Responsible Gaming Page Visit.

9 Account Closure and Appeals

Spin Casino reserves the right to temporarily suspend or permanently close any account for any reason — particularly in cases of Terms and Conditions violations, suspected fraud, or failure to complete KYC verification.

In the event of account closure:

• If an account is closed for a valid reason, any remaining balance will be refunded (excluding bonuses)
• Balances may be forfeited in cases of fraud or rule violations
• If you wish to close your account yourself, please contact Support
• You may appeal a closed account — applications must be submitted within 30 days

Spin Casino's decision in the appeals process is final and binding. Appeals must be submitted by email through the Support team.

10 Privacy Policy

Spin Casino treats the protection of your personal information as its highest priority. Any data we collect is used solely for service delivery, KYC verification, and compliance with legal obligations.

• Your data is never sold to third parties
• Payment information is secured with 256-bit SSL encryption
• Cookies are used solely to improve your experience
• You have the right to request deletion of your data

For more details, visit our Privacy Policy page Read.

11 Limitation of Liability

Spin Casino accepts no liability in the following circumstances:

• Gaming losses resulting from internet disconnection
• Delays or errors on the part of third-party payment providers
• Service disruption caused by unexpected technical issues
• Issues with the user's own device or connection
• Force majeure events (natural disasters, government directives, etc.)

In any dispute, Spin Casino's server logs and gaming records will serve as the definitive evidence. These terms and conditions are governed by international gaming law.

12 Changes & Updates

Spin Casino may update these Terms and Conditions at any time. Where changes are significant, members will be notified by email or via a platform notification. However, it remains your responsibility to check this page regularly.

Continued use of the platform after any changes means you have accepted the updated terms. If you do not agree with a change, you may request to close your account.