Spin Casino Privacy Policy — How Your Information Is Kept Secure

1 Introduction & scope

Spin Casino (hereinafter referred to as "we", "us", or "the Platform") is an international online gaming platform. This Privacy Policy explains in detail how your personal information is collected, used, stored, and kept secure.

The Spin Casino Privacy Policy applies to our website, mobile application, live chat support, and all digital channels associated with the platform. Whether you are registering on Spin Casino, playing games, making a deposit or withdrawal, or contacting customer support — this policy protects your information at every step.

We believe transparency is the foundation of trust. That is why this Privacy Policy is written in plain English, so every user in Bangladesh can clearly understand what Spin Casino does — and does not do — with their data.

2 What Information Is Collected

Spin Casino collects two types of information — what you provide directly, and what is collected automatically while you use the platform.

What you provide directly:

• Full name, date of birth, and national ID number
• Email address and mobile number
• Residential address and postal code
• Payment method details (bKash, Nagad, Rocket number)
• Copies of documents submitted for KYC verification
• Records of conversations with customer service

Automatically Collected Information:

• IP address and device information (model, operating system)
• Browser type and language settings
• Time spent on the platform and pages visited
• Gaming history, bet amounts, and win/loss records
• Transaction date, time, and amount
• Cookies and Local Storage Data

3 Purpose of data collection

Under the Spin Casino Privacy Policy, collected data is used only for specific, legitimate purposes. These purposes are clearly outlined below:

Spin Casino never uses your information beyond its original purpose. If your data needs to be used for a new purpose, you will be notified in advance and, where required, your consent will be obtained.

4 Data storage & protection

Spin Casino follows the highest industry security standards to protect your data. Our servers are housed in internationally certified data centers and monitored around the clock, 24/7.

Methods used to protect your data:

• 256-bit SSL/TLS Encryption — For all data transfers
• AES-256 Encryption — For stored sensitive information
• Two-factor authentication (2FA) — To protect account access
• Firewall & DDoS protection — To prevent cyberattacks
• Regular security audits — By third-party experts
• Employee Access Controls — Only authorized personnel can access data

While Spin Casino maintains the highest security standards, no online platform can guarantee 100% security. You should also take precautions — never share your password with anyone and report any suspicious activity to us immediately.

5 Data sharing with third parties

Spin Casino does not sell, rent, or trade your personal information. However, limited data may be shared with trusted partners in certain specific circumstances:

• Payment providers: Required information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions
• KYC Provider: Data may be shared with licensed KYC providers for identity verification purposes
• Law Enforcement: Data may be disclosed in compliance with legal obligations or court orders
• Game software providers: Minimal data may be shared for game operation purposes, and is protected under contract

6 Cookie Policy

Spin Casino uses cookies on its website and app. Cookies are small text files stored in your browser that help improve the functionality of the platform.

Types of cookies we use:

• Essential Cookies: To maintain your login session and ensure security — these cannot be disabled
• Functional Cookies: To remember your language preferences and settings
• Analytics cookies: To analyze user behavior and improve the platform
• Performance cookies: To monitor page load speed and technical performance

You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may limit some features of the platform. In line with the Spin Casino Privacy Policy, we keep user tracking to a minimum.

7 Your Rights

Under the Spin Casino Privacy Policy, you have the following rights regarding your personal information:

• Right to know: You can find out what information we hold about you
• Right to Rectification: You can request corrections to any inaccurate or incomplete information
• Right to erasure: You can request deletion of your data under specific conditions
• Right to restrict processing: You can request that your data be restricted from use in certain situations
• Right to portability: You may request a copy of your data in a portable format
• Right to Object: You can object to your data being used for specific purposes
• Right to Withdraw Consent: Previously given consent may be withdrawn at any time

To exercise these rights, please contact our support team. We will aim to respond within 30 days of receiving your request. In some cases, data deletion may not be possible due to legal obligations — such as ongoing legal proceedings or regulatory compliance requirements.

8 Protection of Minors

Spin Casino strictly does not provide services to anyone under the age of 18. As part of our Privacy Policy and responsible gaming commitment, collecting data from minors is strictly prohibited.

• Age verification is mandatory at registration
• Date of birth is verified through official government-issued documents during the KYC process
• Any account found to belong to a minor is closed immediately upon discovery
• Any data belonging to minors found in our system will be deleted immediately

9 Data retention period

Spin Casino does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active Account Information: For the duration the account remains active
• Transaction Records: Up to 5 years as required by legal obligations
• KYC Documents: Up to 5 years after account closure
• Customer service records: 2 years after last contact
• Cookies and Session Data: At end of session or up to 1 year maximum
• Marketing consent: Until consent is withdrawn

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified. You may also request deletion of your data before closing your account.

10 Policy changes

Spin Casino may update this Privacy Policy from time to time. Changes may be made due to regulatory updates, the adoption of new technologies, or the expansion of our services.

• You will be notified by email or on-platform for any significant changes
• The "Last Updated" date will be displayed at the top of the page
• Continued use of the platform after any changes constitutes your acceptance of the updated policy
• If you do not accept the changes, you have the option to close your account

11 Contact us

For any questions, concerns, or requests to exercise your rights regarding the Spin Casino Privacy Policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 in the platform's support section
• Response Time: Typically within 24–48 hours

We take every request seriously and work to resolve it as quickly as possible. Spin Casino believes that protecting your privacy is our foremost responsibility.